Here’s a list of issues that the ACCC found:
- Consumers were not entitled to a refund for any games sold by Valve via Steam in any circumstances.
- Valve had excluded, restricted or modified statutory guarantees and/or warranties that goods would be of acceptable quality.
- Valve was not under any obligation to repair, replace or provide a refund for a game where the consumer had not contacted and attempted to resolve the problem with the computer game developer.
- The statutory consumer guarantees did not apply to games sold by Valve.
In some cases, the Australian Competition and Consumer Commission stated that Valve has even mislead consumers on their rights to warranties/guaranties.
The chairman of the ACCC Rod Sims said that,
The Australian Consumer Law applies to any business providing goods or services within Australia. It is carrying on business in Australia by selling to Australian consumers, who are protected by the Australian Consumer Law.
Furthermore, he went on to say,
The consumer guarantees provided under the Australian Consumer Law cannot be excluded, restricted, or modified.
More will be heard on October 7th, when the ACCC will be looking for penalties, or any other directive that Valve will have to comply with.
Australia is quite protective about it’s citizens, so it’s not strange to see such a move like this one.